Frequently Asked Questions
Everything you need to know about shopping with Neutral Ground.
What is the Neutral Ground philosophy on sustainability?
We prioritize timeless design over seasonal trends. Our garments are crafted using ethically sourced organic cotton, recycled fibers, and low-impact dyes to ensure a minimal environmental footprint.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number as soon as your order departs our warehouse.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges are free, while returns for a refund are subject to a small shipping and handling fee.
How do I ensure I order the correct size?
Each product page features a detailed size guide with specific measurements. Since our silhouettes range from tailored to oversized, we recommend checking the 'Fit Note' section on the individual item page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my Neutral Ground garments?
To extend the life of your pieces, we recommend washing in cold water with similar colors and laying flat to dry. Specific care instructions are located on the internal tag of every garment.