Returns & Exchanges

At Neutral Ground, we want you to be completely satisfied with your purchase. If your items aren't the perfect fit, we offer easy returns and exchanges within 30 days of delivery for all unworn garments in their original condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place your items back in their original packaging with all tags attached to ensure they remain protected during transit.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided by the portal and securely affix it to the outside of your package.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.